Million Dollar Web Usability Tips
http://www.stcsig.org/usability/newsletter/0605-shopzillatips.html

Remus, Jacqueline and Jessyca Frederick
Usability Interface
2006

Abstract:

What has long been a struggle for UEX professionals can actually be a great tool to demonstrate the importance of your role. We have found a way, using tools that you may already have, to support the users' needs that can positively impact your company’s bottom line.