Evaluation Toolbox for Aviation Technical Publications
http://www.surl.org/usabilitynews/71/toolbox_summary.html

Rogers, Bonnie Lida, Chris Hamblin and Alex Chaparro
Usability News
2005

Abstract:

This article describes the Evaluation Toolbox (Chaparro et al., 2004) - an aid to understand the process of evaluating the usability of aviation maintenance documentation -- from the initial development stage through the final pre-publication stage. This toolbox provides techniques to help technical writers better understand their users and to evaluate their documentation more effectively and efficiently.