Blind to Users' Needs
http://www.spiked-online.com/Articles/00000006D991.htm

Starr, Sandy
Spiked Online
2002

Abstract:

Making the web accessible by disabled people doesn't necessarily make it usable. Does simplicity always make for ideal usability - or are there instances where an innovative website might be difficult to use, but also hold usability dividends for users prepared to meet the technology halfway?