The Page as a Map: Multiple Pathways for Multiple Users
http://www.stc.org/confproceed/1994/PDFs/PG485.PDF

Keyes, Elizabeth
STC Proceedings
1994

Abstract:

Can our users and what they need quickly, with the least amount of effort and frustration? How can we make information work for different types of users? We know that 'visual is easier,' but we need to understand how people actually use documents to harness the visual power. This session focuses on a core task:page design for impatient, goal-oriented users. It proposes that visual designs which provide a clear 'map' to the information make user orientation and navigation easier, and provide access options for different users. While the focus is on print, the principles also apply to the electronic environment.