How Can You 'Insure' Usability? – Achieving Routine User-Centered Design for Anthem's 12 Million Members Worldwidehttp://www.humanfactors.com/downloads/pastwebcast.asp#anthem
Weinschenk, Susan and Kyle TolarHuman Factors International2006
Abstract:Discusses how Anthem attained the training, standards, and resources they needed to create a sustained usability effort.
Abstract:
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