Managing the Knowledge Behind Business Decisions Through User-Centered Design: A Case Study
http://events.powerstream.net/002/00143/20060302ManageKnowledge

Nadel, Jerome and Giovanni Piazza
Human Factors International
2006

Abstract:

Jerome and Giovanni explain why efficient access to knowledge is essential for global business operations. Giovanni discusses how his company realized its systems needed improvement – and why user-centered design proved to be the appropriate solution. This empirical approach to interface design/architecture enables effective business decisions.