Added by Geoff Sauer on May 07, 2006.
Average rating: 3.50/5.00 (n=4, std dev: 1.00)

Jerome and Giovanni explain why efficient access to knowledge is essential for global business operations. Giovanni discusses how his company realized its systems needed improvement – and why user-centered design proved to be the appropriate solution. This empirical approach to interface design/architecture enables effective business decisions.
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