Client-Friendly Atmosphere: The Polish and The Lubricants
http://www.stc-india.org/indus/012006/articleyamini.htm

Nafde, Yamini
Indus
2006

Abstract:

During the last few years in projects, I interacted with a lot of clients. All these projects were based offshore, where client interaction was mainly through emails or teleconferences. When you do not work face-to-face with clients, communication is key to win your clients' confidence.