RIAs: The Technology Is Exciting, but They Really Do Help Users
http://www.uxmatters.com/MT/archives/000041.php

Heller, David
UXmatters
2005

Abstract:

Recently, there has been a lot of talk about Rich Internet Applications (RIAs), how they work, and how to choose the appropriate RIA technology. Unfortunately, so far, we've had few discussions about the value of RIAs to users and how RIA technologies let us create better, more usable Web applications.