How Product Teams Benefit from Usability
http://www.apogeehk.com/articles/How_Product_Teams_Benefit_from_Usability.html

Rhodes, John S.
Apogee
2006

Abstract:

Product teams can leverage usability in three simple ways. First, usability can disambiguate requirements. Second, it can push a product closer to perfection with a small investment. Finally, usability helps product teams inform the organization about potential and expected support issues.