Rendezvous with KnowGenesis: Mark H. Clifford
http://journals.syne.org/pub/index.php?journal=IJTC&page=article&op=view&path[]=6
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  peer-reviewed

Kudesia, Saurabh
International Journal for Technical Communication
2006

Abstract:

Mark H. Clifford's career in technical communication has included managing eighty-plus writers and designers engaged on projects with clients in the Netherlands, Belgium, and Germany. He was part of a project team that developed a process model for outsourcing, and then running technical communication groups for major organizations (HP, Nokia, Ferranti) worldwide. He currently runs his own information design and recruitment company, providing consultancy and resource solutions for European clients from offices in the UK and France.