Using an Access-Centered Design to Improve Accessibility: A Primer for Technical Communicators
http://www.ingentaconnect.com/content/stc/tc/2006/00000053/00000001/art00003
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Roberts, Linda Enders
Technical Communication Online
2006

Abstract:

This article discusses accessibility barriers as defined by the World Wide Web Consortium (W3C) and provides a basic primer on how technical communicators can remove these barriers during their Web design process and test to ensure the barriers were removed. The article focuses on 10 common barriers to a meaningful experience for people with disabilities, barriers that a technical communicator can consider when designing online information. Working on accessibility issues before online information goes live will help to reduce re-work and re-design and can save a lot of headaches for a technical communicator.