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This article reports on a study performed for AARP on the needs of older Web users. It defines a model of older users that includes four dimensions (age, ability, aptitude, and attitude). It defines 20 heuristics, as well as personas and tasks for reviewing Web sites, and a methodology for doing persona-based, task-based heuristic review that would allow us to evaluate many sites in a relatively short time in a highly realistic way. Finally, it reports the results of an analysis of 50 Web sites for general audiences that include older adults, using that methodology.
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New Heuristics for Understanding Older Adults as Web Users
http://www.ingentaconnect.com/content/stc/tc/2006/00000053/00000001/art00006
 access restricted (by the publisher) to members/subscribers/customers only
 peer-reviewed
Chisnell, Dana E., Janice C. 'Ginny' Redish and Amy Lee
Technical Communication Online
2006
Abstract: This article reports on a study performed for AARP on the needs of older Web users. It defines a model of older users that includes four dimensions (age, ability, aptitude, and attitude). It defines 20 heuristics, as well as personas and tasks for reviewing Web sites, and a methodology for doing persona-based, task-based heuristic review that would allow us to evaluate many sites in a relatively short time in a highly realistic way. Finally, it reports the results of an analysis of 50 Web sites for general audiences that include older adults, using that methodology.
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