Management Methods to Lower Documentation Costs
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Achtelig, Marc
indoition engineering
2006

Abstract:

Most people who are in charge of technical documentation have a technical background. No wonder that they look to technology for solving their cost problems: databases, content management or translation memory. But the investment costs are high, of course. And it often takes years for such systems to amortise, if at all they do. A business manager would adopt a different approach to solving the problem: without technology and without investments, by setting priorities and by using optimized processes. There are several tried and tested approaches from the domain of business management that have been succesfully used in other departments to deal with very similar problems. This article explains the most important of these methods and gives examples of how they can be applied to technical documentation.