Content Management: Reaching the Next Level
http://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=14962

Kittmer, Sarah
KMworld
2006

Abstract:

In spite of the ongoing efforts of vendors and user organizations, the management of non-structured data (content) continues to be a problem, with significant impact. Yet evidence indicates that content management (CM) is being deployed more widely within vanguard organizations, with major benefits. And among the lessons to be learned from their experiences, focusing on the quality of metadata and content standards continues to be a leading success factor.