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Public Service Company of New Mexico (PNM), a medium sized electric and gas merchant utility, provides an excellent case study of agility in response able business processes. This case study focuses on the application of agility-enabling principles, and the benefits these principles generate. These same principles can be applied to the design of any
enterprise strategy, business process, or system design. The value of the case study is its demonstration of how agility in
anything is achieved, and should be viewed with an eye for generalization to other processes that need response-ability.
Chris Hickman, executive director of engineering and technology, and Gene Wolf, principal engineer, were kind enough to
spend hours reviewing this case.
View all seven works by Dove, Rick
View all 7 works published by Paradigm Shift International |
Enterprise Agility - Managing Risk with Agility
http://www.parshift.com/Files/Essays/Essay069.pdf
Dove, Rick
Paradigm Shift International
2005
Abstract: Public Service Company of New Mexico (PNM), a medium sized electric and gas merchant utility, provides an excellent case study of agility in response able business processes. This case study focuses on the application of agility-enabling principles, and the benefits these principles generate. These same principles can be applied to the design of any
enterprise strategy, business process, or system design. The value of the case study is its demonstration of how agility in
anything is achieved, and should be viewed with an eye for generalization to other processes that need response-ability.
Chris Hickman, executive director of engineering and technology, and Gene Wolf, principal engineer, were kind enough to
spend hours reviewing this case.
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