Software User Assistance Project Management
http://www.klariti.com/technical-writing/TF-Software-User-Assistance-Project-Management.shtml

Ferris, Tamara
Klariti

Abstract:

This article takes a look at a methodology for developing and managing a Software User Assistance (UA) System, a way of doing things in a structured manner. It provides a complete walkthrough for managers responsible for designing, developing, and managing a software product’s user assistance system. The software’s UA system could comprise of both paper-based user manuals and online help systems.