Email in the Workplace: Employees Perceive Email Differently than Employers
http://orange.eserver.org/issues/5-1/knox.html

Knox, Jessica
Orange Journal, The
2005

Abstract:

Argues that employees' misunderstanding of email in the workplace has in part stemmed from employers not being direct about the need to monitor it. By being clear and direct, employers can possibly reduce misuse and ultimately the need for such intrusive email monitoring.