Communication Ability as a Predictor of Job Satisfaction in Managerial and Nonmanagerial Positions
http://businesscommunication.org/conventions/Proceedings/2004/PDFs/15ABC04.PDF

Raphael, Douglas David
Association for Business Communication
2005

Abstract:

This paper examines the connection between communication ability and job satisfaction. The Social Skills Inventory and the Job Descriptive Index were administered to sixty-eight participants. The mean age of participants was 26.5 (SD=8.84) and mean duration of current employment was 3.89 years (SD=5.67). The results showed a significant correlation between overall social skills and overall job satisfaction. This study also examined how managers and nonmanagers differ when examining the connection between social skills and job satisfaction. The results showed a significant correlation between nonmanager’s ability to interpret verbal and nonverbal messages and their overall job satisfaction.