Enhancing Competence, Cooperation, and Confidence by Strengthening Communication Skills of Diverse Workers
http://businesscommunication.org/conventions/Proceedings/2004/PDFs/08ABC04.PDF

Nealy, Chynette and Amiso George
Association for Business Communication
2004

Abstract:

This article explains how strengthening communication skills of our diverse workers could enhance competence, cooperation, and confidence in the workplace. A study focusing on language barriers was used to emphasize how variations in communication can, if not handled properly, escalate into conflicts in the workplace. Findings from the study that negatively affect productivity: lack of adequate training, lack of awareness of the culture of diverse groups and the perception that some were being subjected to racism and stereotypes are discussed.