UI Design Cuts McAfee's Support Calls by 90%
http://resources.ixda.org/archive/2005/07/clean-cutting-edge-ui-design-cuts-mcafee%e2%80%99s-support-calls-by-90/

IxDA Resource Library
2005

Abstract:

When McAfee launched it's new ProtectionPilot software in the summer of 2004, the number of support calls they received was drastically less than expected and what is typical of a software launch. The article on softwareceo.com presents 23 tips attributed to McAfee's success with the ProtectionPilot launch.