Better Reports: How to Communicate the Results of Usability Testing
http://www.stc.org/ConfProceed/2004/PDFs/0060.pdf

Jarrett, Caroline
STC Proceedings
2004

Abstract:

You've spent several days setting up a usability test, recruiting the participants and running it. Then you've pored over the data. What next? If you are doing usability testing as part of user-centred design within a business setting, then there are many ways that you can communicate the results. This paper looks at reports and then considers presentation and observation as alternatives to reports.