Knowledge Roles in the Workplace: an Example from HVAC
http://web.njit.edu/STC/articles/km/TL.htm

STC NJIT Student Chapter
2005

Abstract:

The following paper discusses my experiences with knowledge management at a large pharmaceutical company. I will begin with a brief description of the operation of my department. Then I will go into some detail about the knowledge market at my job. I will continue with a discussion on knowledge mapping and finally the importance of a common language.