Usability for All
http://www.ieeepcs.org/newsletter/archive/may2005/pcsnews_may2005_netnotes.php

Weise Moeller, Elizabeth A.
IEEE PCS
2005

Abstract:

With a small budget to create a website, many small businesses bypass usability testing. While it is not always possible to do a full-blown usability test on a small website, there are steps that website developers can take to help make sure users are not ignored during the process.