Learning to Use Virtual Team Collaboration to Solve Wicked Problems
http://www.acm.org/crossroads/xrds10-1/wickedproblems.html

Cupp, Stephanie, Joel Foreman, S. Gievska-Krliu, and Rachelle S. Heller
ACM Crossroads
2004

Abstract:

The focus of this paper is the ELEARNING RESEARCH PROJECT (hereafter referred to as the EProject), a project to investigate how virtual teams collaborate to solve highly complex or wicked problems. The EProject designed, constructed, and assessed a Web-based collaborative learning environment to support virtual teams of intelligence analysts. The mission of these geo-distributed and cross-disciplinary teams is to learn to collaborate in order to integrate knowledge from diverse domains and thereby produce solutions for wicked problems.