The World is Ready for Usability. Is Usability Ready for the World?
http://www.stcsig.org/usability/newsletter/0505-cue.html

Straub, Kathleen
Usability Interface
2005

Abstract:

User-centered design is being systematically integrated into the Web, application and product development process. It's the tipping point usability specialists have been waiting for. But are we ready? Does the field have the tools, and resources -- or for that matter the people -- to keep up with the need?