Designing Usable Forms: The Three-Layer Model of the Form
http://www.uigarden.net/english/designing-usable-forms-the-three-layer-model-of-the-form

Jarrett, Caroline
uiGarden
2005

Abstract:

Why do people say 'I’m not good with forms' or 'I don’t like forms' when a form is only a piece of paper, or a screen, with some printing on it? There must be something special about forms that inspires these comments.