Managing Quality: Systems and Metrics for Ensuring Quality in Products: EServer TC Library

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Managing Quality: Systems and Metrics for Ensuring Quality in Products
http://www.ocstc.org/ana_conf/mg2l/Mg2ilf.htm

Fisher, Lori H.
STC Orange County
1998

Abstract:

There is, at present, no common definition of quality in technical communication--no common set of quality measurements for our profession.

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