The Inmates are Running the Asylum
http://www.cooper.com/content/insights/newsletters/2004_issue02/Inmates_Foreword_excerpt.asp

Cooper, Alan
Cooper Interaction Design
2004

Abstract:

The classic rules of business management are rooted in the manufacturing traditions of the industrial age. Unfortunately, they have yet to address the new realities of the information age, in which products are no longer made from atoms but are mostly software, made only from the arrangements of bits.