Well-Designed Products
http://www.cooper.com/content/insights/newsletters/2004_issue03/Well_designed_products.asp

Cronin, Dave
Cooper Interaction Design
2004

Abstract:

To offset this sometimes irritating tendency to critique and redesign everything we see, I'd like to offer a selection of software that I consider to be truly well-designed. To avoid creating a list that is simply an expression of my personal taste (which of course it is, to some extent), I devised some criteria as necessary aspects of a well-designed software product.