Eleven Common Web Page Design Frustrations And How To Cure Them
http://www.newentrepreneur.com/Resources/Articles/12_Com_Mis/12_com_mis.html

Parker, Roger C.
NewEntrepreneur.com
2000

Abstract:

Information is the ultimate reason for your web site's existence. Your Web site should transparently communicate its content. Anything that interferes with the immediate and intuitive transfer of information between you and your web site visitor undermines your web site's success.