Knowledge Management: Do You Really Need It?
http://www.rockley.com/newpage1.htm#Knowledge

Rockley, Ann
Rockley Bulletin
1998

Abstract:

The knowledge that we have within a corporation is valuable to internal employees to ensure that they are able to do their jobs as accurately and efficiently as possible, and our customers are requesting more and more information to enable them to use our products correctly. For years this knowledge resided in peoples’ heads and in volumes of paper. Now that information is being moved onto the Internet/intranets and extranets.