More Than Screen Deep: Toward Every-Citizen Interfaces to the Nation's Information Infrastructure
http://www.nap.edu/readingroom/books/screen/

National Academies Press
1997

Abstract:

The spread of information systems and, in particular, information infrastructure throughout the economy and social fabric raises questions about the technology's ease of use by different people, from those with limited technical know-how to those with various disabilities to the so-called power users who push for higher performance on many dimensions.