Electronic Journals: What Do Users Think of Them?
http://www.dl.ulis.ac.jp/ISDL97/proceedings/mcknight.html

McKnight, Cliff
ISRDP in Digital Libraries
1997

Abstract:

The present paper describes a variety of user attitudes and behaviour towards electronic journals. It draws on projects conducted between the early 1980s and the present day. In general, electronic journals still do not support the tasks which users perform and tend to be negatively perceived. Because journal publishers tend to be author-oriented, they have ignored the human factors literature and produced electronic journals for which there is little demand.