Uncovering Users In Your Own Organization
http://boxesandarrows.com/archives/uncovering_users_in_your_own_organization.php

Rampoldi-Hnilo, Lynn
Boxes and Arrows
2005

Abstract:

Buying new clothes and looking at current fashions is usually much more interesting and exciting than digging through one’s closet or laundry hamper. However, there is a lot one can learn by stopping and taking a minute to examine one's own clothes.