Bad Design Can Be So Taxing
http://www-128.ibm.com/developerworks/web/library/wa-cranky51.html

Seebach, Peter
IBM
2005

Abstract:

When people design Web forms, they often overlook some great sources of professional expertise in the world -- the existence of form design techniques with which nearly all users are familiar. This month, the cranky user looks at form design and management.