Moving Toward Knowledge-Building Communities in Informational Web Site Design
http://www.ingentaconnect.com/content/stc/tc/2005/00000052/00000001/art00007
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  peer-reviewed

Turns, Jennifer, Tracey Wagner and Kristen Shuyler
Technical Communication Online
2005

Abstract:

In this article, we describe how a knowledge-building community perspective can lead to a framework for designing an informational Web site. We illustrate the framework through our work on the Arthritis source, an informational Web site helping users acquire information about arthritis. The resulting framework provides one means of addressing challenges that arise in the design and development of such informational Web sites.