Information Engineering: Taking Technical Communication to the Next Level
http://www.region7conference.com/Programs/Proceedings/Bowie%20The%20PIG%20Story.pdf

Bowie, John S.
STC Region 7 Proceedings
2003

Abstract:

The technical communication community can no longer be satisfied to produce documentation that scores high in quality but low in effectiveness. We must use whatever means necessary to ensure our users reach their goals with as few obstacles and distractions as possible. This will require us to change the very nature of our work, from simply documenting complexity to designing collaborative systems. Our ultimate goal is not to write a better manual or online help system or web page, but to ensure that human beings and products can work together effectively to achieve common objectives.