The Benefits of Good Technical Documentation
http://www.winzigconsultingservices.com/files/benefits.html

Winzig Consulting Services, LLC
1999

Abstract:

In today's complex global economy, good technical documentation is essential. We have all been frustrated when it is lacking -- when we can't find what we need in an owner's manual, when on-line help is no help at all, when newsletter articles are confusing, when installation instructions are incomplete, or when we can't find what we need on a web site.