CD-ROM Development At AG Communication Systems: How We Did The Wrong Thing The Right Way
http://www.stc.org/confproceed/1994/PDFs/PG9394.PDF

McDermott, Roberta J.
STC Proceedings
1994

Abstract:

Time constraints prevented our team from rewriting our user's guide for online use. Early user testing and off-the-shelf electronic tools were key elements that ensured our success in enhancing usability to cancel the deadening effect of data dumping. We added menus and graphical navigation aids for user convenience. Interleaf provided automatic hypertext links and support throughout the project. We included an installation-and-reference guide to inform new-to-online users how to install and use the our product.