Not a Style Guide: Creating a Quick Reference Grammar Guide for Writers
http://www.stc.org/confproceed/1994/PDFs/PG6769.PDF

Cowan, Elisabeth J.S., Raymond J. Doughty Paul F. Ferguson, Ted Moss, and Karen Sliva
STC Proceedings
1994

Abstract:

When approached by a group of curriculum design specialists to develop a job aid that would help analysts and trainers solve some of their most common writing problems, the Multinational Customer and Service Education (MC&SE) editing group from Xerox Corporation went to work to produce The Write Stuff: When to Use a Comma and Other Writing Rules. This paper focuses on the Leadership Through Quality process the editors used to develop this reference tool. It also describes how The Write Stuff addresses some of the most common writing problems editors encounter in the course of a working day.