Added by Geoff Sauer on Jan 06, 2005. Average rating: 3.86/5.00 (n=7, std dev: 1.21)
A causal-analysis session is a problem-solving method that brings groups of people together to jointly solve common problems and make process changes. This method ensures that everyone who will be affected by a process change has the opportunity to provide input and agree to the solution. In large departments, reaching group consensus is a challenge. This paper presents our department's implementation of the causal-analysis method.
Coppola, Carolyn M. and Kristine Logan STC Proceedings 1994
Abstract:
A causal-analysis session is a problem-solving method that brings groups of people together to jointly solve common problems and make process changes. This method ensures that everyone who will be affected by a process change has the opportunity to provide input and agree to the solution. In large departments, reaching group consensus is a challenge. This paper presents our department's implementation of the causal-analysis method.