Harnessing the Earthquake: Reaching Group Consensus When Changing the Documentation Process
http://www.stc.org/confproceed/1994/PDFs/PG4749.PDF

Coppola, Carolyn M. and Kristine Logan
STC Proceedings
1994

Abstract:

A causal-analysis session is a problem-solving method that brings groups of people together to jointly solve common problems and make process changes. This method ensures that everyone who will be affected by a process change has the opportunity to provide input and agree to the solution. In large departments, reaching group consensus is a challenge. This paper presents our department's implementation of the causal-analysis method.