Document Hack (A Technical Writer's Journal): First Day
http://www.poewar.com/document-hack-a-technical-writers-journal-first-day/

Hewitt, John
Writer's Resource Center
2004

Abstract:

Rule number one for a contractor is to never panic about what happens your first day. First days are naturally chaotic, and often companies are not fully prepared for you. Because contractors are usually brought in to solve a particular problem, the people are anxious to get you started, but companies, especially large ones, are not geared for quick action.