Performing Information Requirements Analysis: A View from the Top
http://www.stc.org/confproceed/1995/PDFs/PG286289.PDF

Murphy, Debra-Jo
STC Proceedings
1995

Abstract:

Usability engineering, instructional design, technical communication, and business process re-engineering disciplines have long co-existed as distinct entities within the corporate computer world. As companies continue to understand and accept the important relationships among these fields, technical communicators and educators find themselves exposed to a myriad of powerful new techniques that can be adopted for performing information and training requirements analyses. Information and instructional designers can now take advantage of higher-level assessment methods for performing up-front information requirements analyses... Regardless of the method you currently employ, or methods that allow designers to work with clients from a plan to employ in the future, you’ll want to ensure top-down, business 'entetprise engineering' perspective that your resulting data will give you the as never before.