The Empowered User: A New Approach To Software Documentation
http://www.stc.org/confproceed/1994/PDFs/PG5-7.PDF

Barker, Thomas
STC Proceedings
1994

Abstract:

User empowerment offers a strategy for addressing the software end user's needs. The definition of user empowerment emphasizes a user-driven, informationmanagement oriented approach in response to changes that have taken place in the modern workplace after computers and computer software arrived. Working with software requires a significant shift in thinking and learning, responding to increased abstraction, isolation, and information volumes. Computermediated work demands that users develop new skills and job roles, and that documentation writers develop new techniques for manuals.