Hooray, I'm Doing the Forms!
http://www.stc.org/intercom/PDFs/2004/2004012_06-08.pdf

Jarrett, Caroline
Intercom
2004

Abstract:

Everyone hates forms--users hate filling them out, and writers hate creating them. But forms offer writers a unique opportunity for rewarding work. Jarrett suggests ways to improve forms--and, possibly, users' lives.