Moving Beyond Help
http://www.stc.org/confproceed/1995/PDFs/PG311.PDF

Hyman, Francine N. and Jonathan R. Price
STC Proceedings
1995

Abstract:

Users complain that there is too much information in help. We will explore ways to move beyond help and provide users with the types of support they really need: re-using information on commercial information services such as CompuServe or America Online, on the Internet, and on dial-up phone and fax services. Making application interfaces self-documenting. Providing information in overlaid notes, cue cards, and wizards.