Starting and Sustaining Usability Activities in a Company
http://www.stc.org/confproceed/1995/PDFs/PG415.PDF

Fisher, Judith R. and Chauncey E. Wilson
STC Proceedings
1995

Abstract:

This panel presents our experience in starting and sustaining usability activities in different size companies. Some of these activities include educating others about usability, performing task analysis, testing prototypes of new user interfaces, writing usability specifications, and conducting both formal and informal usability tests. We will answer common questions about starting a usability program.