Success Factors in Developing Electronic Performance Support Systems (EPSS)
http://www.stc.org/confproceed/1995/PDFs/PG326.PDF

Hyman, Francine N. and Thomas W. Jury
STC Proceedings
1995

Abstract:

This session examines the factors that underlie a successful implementation of an electronic performance support system (EPSS). It introduces the concept of performance support and differentiates between supporting a software application and supporting a person performing work. An electronic performance support system being used in a major corporation to improve the performance of documentation developers is demonstrated. The results of a survey of implementors of electronic performance support systems to gague success factors is presented.