Benchmarking: A Practical Guide
http://www.stc.org/confproceed/1994/PDFs/PG405.PDF

Caldanaro, Regina M., Barbara Isa, and Lawrence D. Kunz
STC Proceedings
1994

Abstract:

Using benchmarking, a company compares its processes with another best-practice company to improve the way it does business. The panelists, who have participated in several benchmarking projects, explain the benchmarking process and offer practical, real-world advice on how to do successful benchmarking.