Managing the Communication "Process": The Emerging Role of Technical Writers and Documentation Managers
http://www.stc.org/confproceed/1994/PDFs/PG391.PDF

Anton, Kathy and Teresa J. Tarwater
STC Proceedings
1994

Abstract:

Current trends in Corporate America are changing the traditional role of technical communicators and creating new challenges and opportunities. Re-engineering the corporation, Total Quality Management, ISO 9000 compliance, and the continuing onslaught of the Information Age are all bringing formally 'invisible' technical communications functions into the limelight. It's not just writing and editing any more! As communication professionals and managers we need to upgrade skills and re-focus our efforts to become 'information managers.'